FAQ
Can I learn more before making a decision?
You can explore the design concept and development process on our YouTube channel.
Are your products available to view in person?
Our products are available exclusively online. Follow us on X for updates about events.
What payment methods are available?
We currently accept the following credit card and smart payment methods:
Visa / Mastercard / American Express / JCB / Diners Club / Discover / Apple Pay / Google Pay
To ensure more people can use our services with peace of mind, we are also considering and preparing to support additional payment methods.
Can I have a receipt issued?
Please use the order confirmation email, sent automatically at the time of your order, as your receipt.
How can I pre-register my information before the new product pre-order begins?
You can enjoy a smoother shopping experience by registering your address and credit card information with payment services like Shop Pay, Apple Pay, or Google Pay.
How do I check if a product is available?
Please check the product page for the latest availability.
Which regions do you ship to?
We ship to Japan, the United States, Australia, Canada, Singapore, and Hong Kong.
I entered the wrong address. How can I change the shipping destination?
Please contact us using the form below with your order number and the updated shipping address.
How can I find my tracking number?
Once your order has shipped, we’ll email you a confirmation with the tracking number.
Can I return an item if it’s not what I expected?
We’re sorry, but we don’t accept returns, exchanges, or cancellations due to customer preferences or order mistakes.
I ordered by mistake—can I cancel it?
We’re sorry, but we don’t accept returns, exchanges, or cancellations due to customer preferences or order mistakes.
The product I received is defective. How can I get it exchanged?
Please contact us using the form below within 7 days of receiving the product, and be sure to include your order number.
Why was my order canceled without notice?
To ensure fairness, we may cancel orders if suspicious activity or bulk purchasing is detected.
How do I take care of my product?
To keep your item in good condition, avoid direct sunlight, heat, and moisture. Use a soft dry cloth to clean.