FAQ
Can I learn more before making a decision?
You can explore the design concept and development process on our YouTube channel.
Are your products available to view in person?
Our products are available exclusively online. Follow us on X for updates about events.
What payment methods are available?
We currently accept the following credit card and smart payment methods:
Visa / Mastercard / American Express / JCB / Diners Club / Discover / Apple Pay / Google Pay
To ensure more people can use our services with peace of mind, we are also considering and preparing to support additional payment methods.
How do I check if a product is available?
Please check the product page for the latest availability.
Which regions do you ship to?
We ship to Japan, the United States, Australia, Canada, Singapore, and Hong Kong.
How can I find my tracking number?
Once your order has shipped, we’ll email you a confirmation with the tracking number.
Can I return an item if it’s not what I expected?
We’re sorry, but we don’t accept returns, exchanges, or cancellations due to customer preferences or order mistakes.
I ordered by mistake—can I cancel it?
We’re sorry, but we don’t accept returns, exchanges, or cancellations due to customer preferences or order mistakes.
I received a defective item. Can you send a replacement?
If you find any issues with your product, please contact us within 7 days of delivery.
Why was my order canceled without notice?
To ensure fairness, we may cancel orders if suspicious activity or bulk purchasing is detected.
How do I take care of my product?
To keep your item in good condition, avoid direct sunlight, heat, and moisture. Use a soft dry cloth to clean.